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SecurLOCK Equip – Frequently Asked Questions (FAQ)

The SecurLOCK™ Equip app allows you to easily manage your LorMet Visa® Credit Card

General

Which LorMet cards can be used with SecurLOCK Equip?

Only LorMet Visa Credit Cards can be managed with the SecurLOCK Equip app. Debit cards, ATM-only cards, and Visa gift/travel/reloadable cards cannot be used with SecurLOCK Equip.

For LorMet debit cards, you may use the CardValet® app to manage your card.

CardValet is a registered trademark of Fiserv Inc.


What happens if my credit card is lost/stolen?

Contact us right away if your credit card is lost or stolen. After you receive a replacement card, you must add this new card to your SecurLOCK Equip account via Menu > Manage Portfolio > Add Card. The old card cannot be removed, but you can unmanage the card via Manage Portfolio.


I can’t remember my password for SecurLOCK Equip. What do I do?

On the login page of the SecurLOCK Equip app, tap Forgot Password? below the Login button. Enter your SecurLOCK Equip username and click OK. You will be emailed one-time security token. Enter your username, this token, and then create a new password.


Does SecurLOCK Equip replace the LorMet mobile banking app?

SecurLOCK Equip allows you to manage your credit card only. It does not provide information about your other LorMet accounts, such as savings, checking, and loans. The LorMet mobile app should continue to be your on-the-go connection to your LorMet accounts and loans.

Registration

My SSN isn’t being accepted during registration. What do I do?

Our system requires that you enter the last 4-digit of the Social Security Number of the primary cardholder. If you are registering your credit card as a joint cardholder on the account, you must use the primary cardholder’s information during registration.


Can I register more than one credit card?

Yes, as long as you have all of the required card information. If you have a credit card on more than one LorMet account, you can add each card to your single SecurLOCK Equip account.


What is a Passcode and how is it different from my Password?

You must enter your password to access your account in the SecurLOCK Equip app. If you navigate away from the app and then return to it before your session has timed out, you may enter your passcode to access your account again. The passcode can be as few as four characters. It provides an extra layer of security while increasing your convenience.

If you have a compatible iPhone®, you may also choose to use Touch ID® instead of your password and passcode for subsequent logins.

iPhone and Touch ID are trademarks of Apple, Inc., registered in the U.S. and other countries.

Transactions

I set a $50 spending limit, but my card is being declined at the gas station. Why?

Some gas stations preauthorize your card for an amount that may be larger than the actual transaction amount. If you remove your spending limit, your purchase should authorize normally. You may restore your spending limit after this purchase.


How do I make a payment to my credit card account?

SecurLOCK Equip is a tool to help you prevent fraudulent card activity by giving you control over where and how your card can be used. Payments cannot be made your account via the SecurLOCK Equip app.


I see my recent transactions, but where is my balance?

Account balances are not available via the SecurLOCK Equip app. Card activity can be used to create alerts with SecurLOCK Equip to help you manage the use of your card and reduce fraud.


What happens if I try to make a purchase online?

Location-based controls impact card-present transactions. Your online purchases will not be limited by your location or region controls.


Will my automatic recurring payment (e.g. subscription, membership fee) stop?

No. Previously authorized recurring payments will continue to occur normally. To stop a recurring payment, contact that company or merchant.


What is the range of My Location?

My Location controls check to make sure the merchant location is within 5-mile radius of the device set as primary within SecurLOCK Equip.

Alerts

Can I receive SecurLOCK Equip alerts via text message or email?

No. Alerts are sent via push notification to the app on your device. These alerts also display under Messages in the SecurLOCK Equip app.

SecurLOCK Equip is a trademark of FIS Inc. Visa is a registered trademark of Visa International Service Association.