Effective July 16, 2019, recurring online loan payments using ProPay will no longer be processed.
- No Fee Recurring Payments – Continue your recurring payments using your checking account at another financial institution by completing and returning the enclosed Direct Payment authorization form.
- No Fee One-Time Payment Using Portal Pay – Make free one-time online payments using your checking account at another financial institution.
- One-time Payment by Debit Card Using Portal Pay – Use your debit card to make your payment online with a fee of $4.95.
If you have questions about these changes or your loan, please call us at (440) 960-6600.
Frequently Asked Questions (FAQs):
For example, if member number were 8675309 and you wanted to pay loan #2, your account number for that loan would be 8675309-002. It is important that you use both the dash and zeros to make the loan number into three digits when adding it to your member number.