Alerts
Real-time alerts keep you informed when your debit card is used or declined.
40,000 Surcharge-Free MoneyPass ATMs Nationwide
The MoneyPass ATM Network gives LorMet members convenient surcharge-free access to over 40,000 ATMs coast-to-coast. Even make a deposit to your LorMet Savings or Checking Account!
Look for the MoneyPass logo at the ATM to avoid paying a surcharge.
Manage Your LorMet Debit Card with CardValet®
Customized security and control of your LorMet Debit Card with the CardValet® App
Security
Block purchases1 and ATM withdrawals at any time.
Control
Create low balance alerts and select notifications based on category or spending limit.
Flexibility
Limit your card use to specific locations. Perfect for travel.
1 Recurring charges (such as subscriptions and membership fees) are not blocked.
Message and data rates may apply.
CardValet is a registered trademark of Fiserv Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Q: Which LorMet cards can be used with CardValet?
A: Only the LorMet Debit Mastercard® can be managed with the CardValet app. Gift/travel/reloadable cards, Visa® credit cards, and ATM-only cards cannot be used with CardValet.
Q: What happens if my debit card is lost/stolen?
A: Contact us right away if your debit card is lost or stolen. After you receive a replacement card, you must add this new card to your CardValet account via Menu > Manage Portfolio > Add Card. The old card cannot be removed, but you can unmanage the card via Manage Portfolio.
Q: I can’t remember my password for CardValet. What do I do?
A: On the login page of the CardValet app, tap Forgot Password? below the Login button. Enter your CardValet username and click OK. You will be emailed one-time security token. This token is only good for 15 minutes. Enter your username, this token, and then create a new password.
Q: Does CardValet replace the LorMet mobile banking app?
A: CardValet allows you to manage your debit card only. It does not provide transfers, bill pay, mobile deposit, or complete transaction history for your accounts. The LorMet mobile app should continue to be your on-the-go connection to your LorMet accounts and loans.
Q: My SSN isn’t being accepted during registration. What do I do?
A: Our system requires that you enter the last 4-digit of the Social Security Number of the primary LorMet account holder. If you are registering your debit card as a joint member on the account, you must use the primary member’s information during registration.
Q: Can I register more than one debit card?
A: Yes, if you have all the required card information. If you have a debit card on more than one LorMet account, you can add each card to your single CardValet account.
Q: I set a $50 spending limit, but my card is being declined at the gas station. Why?
A: Some gas stations preauthorize your card for an amount that may be larger than the actual transaction amount. If you remove your spending limit, your purchase should authorize normally. You may restore your spending limit after this purchase.
Q: What happens if I try to make a purchase online?
A: Location-based controls impact card-present transactions. Your online purchases will not be limited by your location or region controls.
Q: Will my automatic recurring payment (e.g. subscription, membership fee) stop?
A: No. Previously authorized recurring payments will continue to occur normally. To stop a recurring payment, contact that company or merchant.
Q: What is the range of My Location?
A: My Location controls check to make sure the merchant location is within 5-mile radius of the device set as primary within CardValet.
Q: Why didn’t I get an alert when my balance fell below my limit?
A: CardValet only updates your account balances when you log into the CardValet app or when you tap refresh while using the app. If the balance has fallen below the threshold you have set, the alert is only triggered when you are using the CardValet app.
Q: Can I receive CardValet alerts via text message or email?
A: No. CardValet alerts are sent via push notification to the app on your phone. These alerts also display under Messages in the CardValet app.
LorMet Debit Card Fraud Alerts
We are constantly monitoring your LorMet accounts for fraud using EnFact Fraud Detection. You may receive a call or text to verify your transactions.
- Overseas purchases or large transactions may prompt us to verify your purchases.
- You will receive a text from 37268 to verify the purchase is legitimate.
- If you can’t be reached by text, you will be called to verify the purchase.
- Always keep your provided phone number up-to-date to keep your account secure.
Manage Your LorMet Visa® Credit Card with SecurLOCK™ Equip
Customized security and control of your LorMet Visa® Credit Card with the SecurLOCK™ Equip App
Alerts
Real-time alerts1 keep you informed when your credit card is used or declined.
Security
Block purchases and cash advances at any time.
Control
Restrict the types of merchants or transactions where your card can be used.
Flexibility
Limit your card use to specific locations. Perfect for travel.
1 Message and data rates may apply.
SecurLOCK Equip is a trademark of FIS Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Q: Which LorMet cards can be used with SecurLOCK™ Equip?
A: Only LorMet Visa Credit Cards can be managed with the SecurLOCK™ Equip app. Debit cards, ATM-only cards, and Visa gift/travel/reloadable cards cannot be used with SecurLOCK™ Equip.
For LorMet debit cards, you may use the CardValet® app to manage your card.
CardValet is a registered trademark of Fiserv Inc.
Q: What happens if my credit card is lost/stolen?
A: Contact us right away if your credit card is lost or stolen. After you receive a replacement card, you must add this new card to your SecurLOCK™ Equip account via Menu > Manage Portfolio > Add Card. The old card cannot be removed, but you can unmanage the card via Manage Portfolio.
Q: I can’t remember my password for SecurLOCK™ Equip. What do I do?
A: On the login page of the SecurLOCK™ Equip app, tap Forgot Password? below the Login button. Enter your SecurLOCK™ Equip username and click OK. You will be emailed one-time security token. Enter your username, this token, and then create a new password.
Q: Does SecurLOCK™ Equip replace the LorMet Mobile App?
A: SecurLOCK™ Equip allows you to manage your credit card only. It does not provide information about your other LorMet accounts, such as savings, checking, and loans. The LorMet Mobile App should continue to be your on-the-go connection to your LorMet accounts and loans.
Q: My SSN isn’t being accepted during registration. What do I do?
A: Our system requires that you enter the last 4-digit of the Social Security Number of the primary cardholder. If you are registering your credit card as a joint cardholder on the account, you must use the primary cardholder’s information during registration.
Q: Can I register more than one credit card?
A: Yes, if you have all the required card information. If you have a credit card on more than one LorMet account, you can add each card to your single SecurLOCK™ Equip account.
Q: What is a Passcode and how is it different from my Password?
A: You must enter your password to access your account in the SecurLOCK™ Equip app. If you navigate away from the app and then return to it before your session has timed out, you may enter your passcode to access your account again. The passcode can be as few as four characters. It provides an extra layer of security while increasing your convenience.
If you have a compatible iPhone®, you may also choose to use Touch ID® instead of your password and passcode for subsequent logins.
iPhone and Touch ID are trademarks of Apple, Inc., registered in the U.S. and other countries.
Q: I set a $50 spending limit, but my card is being declined at the gas station. Why?
A: Some gas stations preauthorize your card for an amount that may be larger than the actual transaction amount. If you remove your spending limit, your purchase should authorize normally. You may restore your spending limit after this purchase.
Q: How do I make a payment to my credit card account?
A: SecurLOCK™ Equip is a tool to help you prevent fraudulent card activity by giving you control over where and how your card can be used. Payments cannot be made your account via the SecurLOCK™ Equip app.
Q: I see my recent transactions, but where is my balance?
A: Account balances are not available via the SecurLOCK™ Equip app. Card activity can be used to create alerts with SecurLOCK ™ Equip to help you manage the use of your card and reduce fraud.
Q: What happens if I try to make a purchase online?
A: Location-based controls impact card-present transactions. Your online purchases will not be limited by your location or region controls.
Q: Will my automatic recurring payment (e.g. subscription, membership fee) stop?
A: No. Previously authorized recurring payments will continue to occur normally. To stop a recurring payment, contact that company or merchant.
Q: What is the range of My Location?
A: My Location controls check to make sure the merchant location is within 5-mile radius of the device set as primary within SecurLOCK ™ Equip.
Q: Can I receive SecurLOCK ™ Equip alerts via text message or email?
A: No. Alerts are sent via push notification to the app on your device. These alerts also display under Messages in the SecurLOCK Equip app.
LorMet Card Services
Access account balances for LorMet Visa Credit Cards, Visa Rewards Credit Cards, Visa Gift Cards, Travel Cards, or Reloadable Cards anytime, anywhere
LorMet Visa® Credit Card
LorMet Visa® Rewards Credit Card
LorMet Gift, Travel or Reloadable Cards
LorMet Visa® Credit Card
LorMet Visa® Credit Card
Access your LorMet Visa® Credit Card balance and transactions online anytime using eZCardInfo.com. Set up custom alerts by text message1 or e-mail to safeguard and manage your account. You can also enroll in paperless electronic account statements and make payments.
1 Message and data rates may apply.
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